FAQs
Ordering & Checkout
Do you offer bulk orders for groups or resorts?
Yes, we can absolutely do this. Please fill out the form on our Group Orders page and we will assist you with your order.
What payment methods do you accept?
We accept all major credit cards, as well as other secure payment methods such as Apple Pay, Google Pay, Shop, PayPal, and Venmo.
Can I modify or cancel my order after placing it?
Once an order is placed, we begin processing it right away. If you need to make changes or cancel, please fill out the contact form as soon as possible and we will do our best to assist you.
Shipping & Tracking
How do I track my order?
Once your order ships, you will receive a tracking number via email. You can use this number to track your order through the shipping courier's website.
How long will it take to get my item?
ALL PistenBully Fan Shop products are made-to-order in Auburn, Maine. Once we receive your order, production begins promptly. However, since each item is made-to-order, it can take up to 14 days to receive your item(s).
Once your item ships, you will receive a tracking number. Shipping time can be dependent on location.
Where are my items shipping from?
All Fan Shop items are shipped from Auburn, Maine, right up the road from PistenBully's New England office.